Starcluck Sauce Co

Privacy Policy for Starcluck Sauce Co

Last updated: December 05, 2025

Introduction

Welcome to Starcluck Sauce Co ("we," "our," "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application and services (collectively, the "Services").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Services includes:

Personal Data

Personally identifiable information, such as your name, email address, and telephone number, and company information that you voluntarily give to us when you register with the Services or when you choose to participate in various activities related to the Services.

Derivative and Usage Data

Information our servers automatically collect when you access the Services, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Services. For sales reps, this may include geolocation data when the "On The Way" feature is active.

Financial Data

For Company Owners, we collect financial data related to your payments for SaaS subscriptions and for processing customer payments, such as data related to your payment method (e.g. credit card brand, last four digits). All payment information is stored and processed by our payment processor, Stripe. You should review their privacy policy and contact them directly for responses to your questions.

Data from AI Features

When you use our AI-powered features, such as SonarAI Diagnostics or Scoville Field Assist, we process the information you provide (including images, audio, and text) to generate responses. We may retain this data to improve our AI models and services.

2. How We Use Your Information

Having accurate information permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Services to:

  • Create and manage your account.
  • Process your payments and subscriptions.
  • Provide and improve our AI-powered features.
  • Monitor and analyze usage and trends to improve your experience with the Services.
  • Notify you of updates to the Services.
  • Provide customer support and respond to your requests.
  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

3. How We Share Your Information

We do not share your personal information with third parties except as described in this Privacy Policy. We may share information we have collected about you in certain situations:

  • With Your Consent: We may share your information with third parties when you have given us your explicit consent to do so.
  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
  • Service Providers: We may share your information with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing (Stripe), cloud computing (Google Cloud), and data analytics.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Affiliates and Partners: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

  • The right to access – You have the right to request copies of your personal data.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

To exercise these rights, please contact us using the contact information provided below.

6. Children's Privacy

Our Services are not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under 13.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:
Starcluck Sauce Co Support
support@starclucksauceco.com